NBS (Nelson Building Society) has been providing financial services to residential and commercial clients for over 160 years. They’re proudly owned by clients and reinvest profits back into the local community. With a strong focus on serving the community, they constantly look for innovative ways to add-value to their clients.

The Challenge

With increasing competition and digital disruption facing non-bank deposit takers, NBS is constantly looking for ways to drive cost down and scale for growth. NBS needed a trusted partner that could work along with their business, whilst acting independently, to strategise opportunities for efficiencies and growth.

Key Outcomes

Rowan’s engagement helped them achieve the following outcomes: Through our engagement, NBS was able to achieve the following outcomes:

1. Review and benchmark core banking processes to identify opportunities for improvement, enabled by technology.
2. Understand cost to serve measures for better decision-making.
3. Review practices to enhance risk and compliance controls.
4. Roadmap strategic decisions based on growth priorities.

“Rowan xxx” David Toon (Chief Financial Officer, Nelson Building Society).

Our Difference

Rowan provided key differentiators to traditional consulting approaches:

1. Structured approach leveraging best practice Lean value stream analysis and mapping
2. Highly engaging workshops with foundational Lean training to prepare stakeholders
3. Deep experience with examples from other organisations to provide insights
4. Data gathering templates and accelerators to automate Lean analysis
5. Strong focus on stakeholder alignment to ensure change journey towards improvement implementation
6. Simple, but comprehensive reporting and documentation suitable for executive as well as teams.

Conclusion

Rowan supported NBS with a range of services that helped align technology to business requirements, promote business growth, reduce operational costs, and mitigate risks with regulatory compliance.

If you’re looking for a trusted advisor for process excellence, with a difference, contact us.